Project Coordinator
Tacoma, WA
Full Time
Customer Care Team
Mid Level
At AST, we enhance the efficiency, productivity, and safety of flexible aseptic manufacturing processes for the worldwide Life Science Industry by offering innovative products, services, and solutions.
Do you want to contribute to a shared vision and mission? Would you like to bring your unique talents to have a significant impact at a growing company? At AST we strive to build a workplace that enables every team member to meet and exceed their capabilities. We set our expectations high and provide the environment and resources necessary to bring out the very best. AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer.
Compensation range for onsite WA applicants is $78,000 to $85,000. All applicants are welcome to apply.
Employee benefits include: Medical (HSA & PPO), Dental, Vision, Long/Short term disability, HSA account with employer contribution, 401(K) (Traditional & Roth options) with up to 5% company match, Education Assistance, Paid Time Off (PTO), Paid Holiday, and bonus potential.
What can I expect in this role?
The Project Coordinator for the AST Customer Care Team is responsible for handling incoming customer inquiries, managing customer orders, coordinating with technical teams to provide service & support and coordinating with other departments to fulfill project deliverables.
Responsibilities
Qualifications
Do you want to contribute to a shared vision and mission? Would you like to bring your unique talents to have a significant impact at a growing company? At AST we strive to build a workplace that enables every team member to meet and exceed their capabilities. We set our expectations high and provide the environment and resources necessary to bring out the very best. AST is proud of our team. Providing challenging and rewarding work, with opportunities for personal/professional development is our key to this longevity. AST is an equal opportunity employer.
Compensation range for onsite WA applicants is $78,000 to $85,000. All applicants are welcome to apply.
Employee benefits include: Medical (HSA & PPO), Dental, Vision, Long/Short term disability, HSA account with employer contribution, 401(K) (Traditional & Roth options) with up to 5% company match, Education Assistance, Paid Time Off (PTO), Paid Holiday, and bonus potential.
What can I expect in this role?
The Project Coordinator for the AST Customer Care Team is responsible for handling incoming customer inquiries, managing customer orders, coordinating with technical teams to provide service & support and coordinating with other departments to fulfill project deliverables.
Responsibilities
- Receive customer inquiries via phone or email directly and process them effectively into either a support or commercial proposal, or work with a Customer Support Engineer to provide service and support to customers.
- Assist the Customer Care Manager in creating sales proposals.
- Create and maintain customer orders and release work orders using the ERP system.
- Coordinate with department managers to obtain the required resources for projects and orders.
- Organize and facilitate project meetings internally and with customers.
- Plan and schedule project milestones and adjust for any changes. Identify any risks and devise contingency plans to keep projects on track. Communicate all project changes and status internally and with customers.
- Actively track milestones, progress invoices/payments, and deliverables.
- Understand scope of work and manage design tasks with minimal scope creep.
Qualifications
- 3+ years working experience in project coordination.
- Diplomas or professional certifications in a related curriculum, preferred.
- Demonstrated experience in managing customer relations.
- Able to effectively prioritize and execute tasks in a fast-pace high-impact environment.
- Strong project management, organizational, and communication skills are required.
- Team attitude; eager to cooperate with others with exceptional interpersonal communication skills.
- Ability to work through shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
- Ability to handle multiple responsibilities and tasks on a regular basis.
- Exceptionally high level of commitment to the success of projects.
- Strong working knowledge of Microsoft Office (Outlook, Word, Excel).
Apply for this position
Required*